Replay your most cherished moments
The Digital Motion Frame is a unique and thoughtful gift for yourself, a loved one, Couples, Close-Friends, Family Members, and even for any special occasions, like Birthdays, Baby Showers, Weddings, Holidays, and much more.
Questions:
1: How to upload video and picture?
How do I upload videos/picturesOption 1: Send us your photos/videos through the File above. Once you have sent the file, we will upload/process your order within 1-2 business days, and have your order shipped out to you.
• If you’d like us to edit, or add background music into your Motion Frame please leave a note with the add-ons you’d like put, or contact us at jane20210608s@163.com
(YOU CAN CHANGE/UPDATE VIDEOS/PICTURES ANYTIME YOU WANT WITH A LAPTOP/COMPUTER)
Option 2: Upload your photos/videos to your Motion Frame at home. Simply plug in your Motion Frame to a Computer/Laptop and drag/drop your files onto the device (1,000 MB maximum storage).
Note: Not Support 1:1 format(picture and video)
If showed “NO File” on Screen or picture/video with some mosaic, pls check: 1: If you put video into Video FOLDER, picture into PICTURE FOLDER.
2: Pls check your resolution is no more than screen resolution 854*480 or 480*854
about the power plug, we will ship regards client shipping country used one, not client ordered one
(cause we had met some client don’t know which right plug is for their own country). like if client address is United States, but choose other plug like eu/au/uk, and not leave us message, so we will choose the US Plug which right for delivery address. otherwise pls leave us message that you want eu plug , ship to US. NO NEED US PLUG , LIKE THIS .
if you not sure the right plug, after order, pls send us messge with your order info, we will choose the right one for you when shipping.
2: Wholesale and Drop-shipping
Drop-shipping and Wholesale welcome. For more info, please contact us directly.
3: All of our products not include the import tax. client need do this by themself after package arrive.
4: About return
If model with quality problems or something that you think you can’t solve, please contact us first at messenger, we will try our best to help you. If for return, we will advice on this.
But please note:
When order, please offer FULL RIGHT Delivery Address(even include house No.), receiver’s right phone no. Full name–because this is very important for your local shipper dispatch to your hand when package arrive.
If dispatch failure and package return because of buyer’s wrong address/contact no/not pay import tax, or client don’t want it after get it, shipping cost will charged on buyer side!!!
Thanks for your understanding and support !
Main Specs:
5inch acrylic clear screen picture frame for countertop display
Screen resolution 854*480 IPS screen
Built in 2G memory, max to 8GB option
with built in 1000mah rechargeable li-battery, type C line+charger.
support JPEG picture and video display
Buttons Only for On/Off, Volume
2G Internal memory, roration to support client horizental and vertical video display
horizental video with screen horizental stand
vertical video with screen vertical stand
Type C Cable Connect with Computer Directly to Upload Video/Picture
Note: When connect type c with your computer, operators pls plug deeply the USB cable in the screen, so computer can read the screen. If not, operators computer can’t read the screen, only for power charing showing. 
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendnnb (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendnnb.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
